Thank you for shopping with Victoria Cosmetics. We are committed to processing and delivering your orders as quickly and securely as possible.

Order Processing

Orders are typically processed within 1–2 business days after payment has been confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

Delivery

We deliver across Sri Lanka using Koombiyo Delivery.

Delivery times may vary depending on your location, but most orders are delivered within 1–5 business days after dispatch.

Please note that delivery times are estimates and may be affected by weather conditions, courier delays, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be calculated and displayed during checkout before your order is confirmed.

Order Tracking

Once your order has been dispatched, tracking information will be provided where available so you can monitor your delivery.

Delivery Information

Please ensure your shipping address and contact details are accurate when placing your order. We are not responsible for delays or failed deliveries resulting from incorrect information provided by the customer.

Damaged or Incorrect Orders

If your order arrives damaged, incorrect, or incomplete, please contact us within 24 hours of delivery with your order number and clear photographs of the package and product.

Contact Us

If you have any questions regarding shipping or your order, please contact us.

Email: victoriacosmetics97@gmail.com
Phone: 0787228855