At Victoria Cosmetics, we are committed to providing authentic, high-quality fragrances and ensuring customer satisfaction. Please read our Refund & Returns Policy carefully before making a purchase.

Returns

Due to the nature of fragrance products and for hygiene and safety reasons, we do not accept returns or exchanges for products that have been opened, used, or damaged by the customer.

If you receive a product that is damaged, defective, incorrect, or incomplete, please contact us within 24 hours of receiving your order.

To help us resolve the issue quickly, please provide:

• Your order number
• Clear photos of the product and packaging
• A brief description of the issue

Refunds

Refunds will only be considered in the following situations:

• You received the wrong product.
• The product arrived damaged during shipping.
• The product is defective upon arrival.
  

Once your request has been reviewed and approved, your refund will be processed using the original payment method or another agreed method, where applicable.

Non-Refundable Items

We cannot offer refunds or returns for:

• Opened or used fragrance products
• Products damaged after delivery
• Orders where the customer has changed their mind
• Products purchased during clearance or promotional sales (unless they arrive damaged or incorrect)

Order Cancellations

Orders may be cancelled before they have been processed or dispatched. Once an order has been shipped, it cannot be cancelled.

Shipping Issues

If your package is delayed or lost during transit, please contact us as soon as possible. We will work with the shipping provider to investigate the issue and assist you in finding a suitable resolution.

Contact Us

If you have any questions regarding our Refund & Returns Policy or need assistance with an order, please contact us:

Email: victoriacosmetics97@gmail.com
Phone: 0787228855

We aim to respond to all inquiries as quickly as possible.